Responsible gambling at Pelataan

• Pelataan
• Pelataan Responsible gaming

We want your play at Pelataan to stay enjoyable. This page explains the control tools we offer, where to get help in the UK when gambling stops feeling like entertainment, and practical steps you can take today to keep your play in check.

Why responsible gambling matters

Gambling is entertainment, not income. It should never feel like an obligation or a way to solve financial problems. When it stops being fun, it's time to step back.

We're a BankID casino, which means deposits and play happen quickly. That speed is convenient, but it also means setting your own boundaries before you start is more important than ever. The tools below exist so you can do that.

Signs gambling is getting out of hand

These are concrete behaviours worth noticing, not a diagnosis:

• Spending more time or money on gambling than you planned
• Chasing losses — depositing again immediately after a losing session to win it back
• Gambling with money set aside for bills, rent or other essentials
• Lying to family or friends about how much you're playing or how much you've lost
• Feeling anxious, irritable or restless when you're not gambling
• Neglecting work, study or personal relationships because of the time spent gambling

If more than one of these applies, it's worth talking to someone. The organisations below offer free, confidential support — no judgment, just practical help.

Questions worth asking yourself

A short self-check, answered honestly:

• Do you ever gamble to escape worry, boredom or loneliness?
• Have you borrowed money or sold something to fund gambling?
• After losing, do you feel you must return as soon as possible to win it back?
• Has gambling caused arguments or damaged relationships?
• Do you gamble until your last pound or euro is gone?
• Have you missed work, school or other commitments because of gambling?

These questions come from problem-gambling screening tools used by support organisations. One "yes" doesn't mean you have a problem, but several are a reason to seek help.

Our control tools

We offer four controls you can set from your account:

Tool	What it does
Spend limits	Cap how much you can deposit in a day, week or month
Temporary break (tauko)	Pause your account for a set period — you choose the length
Self-exclusion (peliesto)	Close your account for a minimum fixed term, usually six months or longer
Account closure for a specific period	A defined break longer than a temporary pause but shorter than self-exclusion

Once a limit or exclusion is active, it cannot be lifted immediately — there's always a cooling-off period before any change takes effect. That delay is deliberate: it stops an impulsive decision in the middle of a session from undoing the protection you set when thinking clearly.

Which tool to use

Start with spend limits if you want to stay in control day to day. Set a weekly or monthly deposit cap that fits your budget, and stick to it. If you find yourself hitting the limit and wishing it were higher, that's the moment to consider a break instead.

A temporary break works when you need a few days or weeks away — after a losing streak, during a stressful period, or when gambling is taking up more headspace than it should.

Self-exclusion is the strongest option. It's for when you recognise gambling is causing real harm and you need a complete stop. Once active, you won't be able to deposit, play or log in until the exclusion period ends.

Practical limits that work

Beyond the account controls, these everyday rules help most people keep play occasional rather than compulsive:

1. Set a cash budget before you start — an amount you're comfortable losing — and stop when it's gone. Never chase losses by depositing more.
2. Set a time limit as well. Decide in advance how long you'll play, and walk away when the time is up, win or lose.
3. Don't gamble when you're upset, stressed, drunk or trying to escape a problem. Gambling under emotional pressure leads to decisions you'll regret.
4. Never borrow money to gamble, and never gamble with money needed for bills, rent or other essentials.
5. Take regular breaks. If you've been playing for an hour, step away from the screen for at least 15 minutes.
6. Keep gambling separate from other parts of your life. Don't let it eat into time with family, friends, work or hobbies.

Where to get help in the UK

Free, confidential support is available from:

• GamCare — gamcare.org.uk. The National Gambling Helpline is open 24/7: 0808 8020 133. Trained advisers offer practical guidance and can refer you to local treatment services if needed.
• BeGambleAware — begambleaware.org. Information, self-assessment tools and links to UK treatment providers.
• GamStop — gamstop.co.uk. Free national self-exclusion across all UK-licensed gambling sites. Register once and you're blocked from every operator holding a UK Gambling Commission licence, for six months, one year or five years.
• Gordon Moody — gordonmoody.org.uk. Residential treatment and online support for severe gambling problems.

These organisations exist to help, not to judge. If you're not sure whether you need support, call anyway — the conversation is confidential and it costs nothing.

Blocking software

If self-exclusion through an operator or GamStop isn't enough, install software that blocks gambling sites at the device level:

• Gamban — gamban.com. Paid subscription, works across phones, tablets and computers.
• BetBlocker — betblocker.org. Free, open-source, available for multiple platforms.

Both block access to thousands of gambling sites and apps. Once installed, they can't be easily removed or bypassed during the exclusion period you set.

Protecting minors

You must be 18 or over to play at Pelataan (18+). If you share a device with someone under 18, take steps to prevent access:

• Never leave your account logged in
• Use parental-control software such as Net Nanny or Qustodio to block gambling sites on devices used by minors
• Keep payment details secure — don't save card information in browsers or apps accessible to children

Underage gambling is illegal and causes serious harm. If you suspect a minor has accessed your account, contact our support team at [email protected] immediately.

Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.